monitoring-tools-ux (LC)
TM-Fetch The Task Details from Salesforce
This usecase is to retrieve the Task details from Salesforce by TaskId.
/{businessId}/troubleTicket/troubleTicketCharacteristic
[GET]
URL
https://nonprod.lc.esb.cloud.lla.com/test/monitoring-tools-ux-lc/monitoring-tools-ux/v1/{businessId}/troubleTicket/troubleTicketCharacteristic?name=task&value.id=00Tdn00000Cu5AzEAJParams
| name | type | description | required |
|---|---|---|---|
| businessId | string | 2 letter ISO 3166 country code identifying the business unit. For ToolMaster Integration: CW, BO, SA, SE, SX, MF, CO, HN, CR, DO, SV, GT | Y |
Header
| name | value | description | required |
|---|---|---|---|
| client_id | string | The client_id identifying the channel. | Y |
| client_secret | string | Password associated with the client_id. | Y |
| X-Correlation-ID | string | Identifier that correlates HTTP request between a client and server. Any identification model (UUDI, checksum, etc.) can be used, as long as it is a unique value to differentiate a transaction. Note - Mule default behavior creates a sample x-correlation-id field if value is not passed from client, API will use this value in case value is not passed in API request syntax: correlationId: uuid:cwc--, example: correlationId: f058ebd6-02f7-4d3f-942e-904344e8cde5:cwc--qacarepc | Y |
Salesforce tenants
| SF Environment to Connect | SF Instance |
|---|---|
| QA | cwc--qa |
| UAT | cwc--uatsfdc |
| Production | cwc--prod |
Query Params
| Name | Type | required | Description |
|---|---|---|---|
| value.id | string | Task Id | Y |
| name | string | task | Y |
Response
[
{
"name": "task",
"valueType": "array",
"value": [
{
"id": "xxxx",
"taskNumber": "",
"name": "",
"createdName": "",
"subject": "",
"description": "",
"taskOwnerId": "0ny79000000KyqlAAC",
"teams": "",
"lastModifiedName": "High",
"taskType": "Assistance",
"taskPriority": "Pending Third-Party Infrastructure",
"taskStatus": "0ny79000000KyqlAAC",
"type": "Rejected",
"createdDate": "04-04-2026",
"lastModifiedDate": "Marked",
"taskDuration": "Managed Security",
"completiondate": "Rejected",
"management": "Rejected",
"reason": "Rejected"
}
]
}
]